At Majenta Solutions we appreciate just how much you and your business rely on your Autodesk software. We also recognise that software support needs to vary from business to business. That is why we have created a comprehensive range of Subscription+ packages and pricing options. Whichever package you choose, you will beneﬁt from a host of value-added features and a Majenta Solutions Support Team that will ensure your queries are always resolved in an efﬁcient, professional and friendly manner.
What happens if you have an issue with your software that you cannot resolve yourself?
As an Autodesk Subscription or Maintenance customer, you will automatically beneﬁt from new software releases, enhancements and patches. Including the ability to log issues via the Autodesk Community forums. However, these will only get escalated to Autodesk Support after 24 hours, following no response to the initial query on the Community forums. Due to the nature of this being a Community forum, there is no official response time limit via a Service Level Agreement (SLA).
Majenta Solutions Subscription+ packages have been developed speciﬁcally to ensure that you get the help you need, when you need it. In addition to software support, our packages include a wide range of features that will help you to maximise your Autodesk investment and ensure that your users realise the full potential of the software.
There are two Majenta Solutions Subscription+ packages available, Pro and Master, each offering you a level of service and support that is right for your business.
As well as receiving your Autodesk Subscription or Maintenance benefits, you will have access to our Majenta Solutions software experts in a way that is right for you and gives your business the support it needs.
|Features & Benefits|
|New Software Releases|
|Software Enhancements and Patches|
|Email and Forum support (24-hour escalation)|
|Majenta Helpdesk Customer Portal Access|
|Majenta Helpdesk Support (see details)|
|Majenta Helpdesk Remote Support|
|Majenta Helpdesk MX Connect|
|Majenta Academy Live Events|
|Autodesk Account Support (see details)|
|MX Data Exchange Account|
|Majenta Academy Online Training Sessions|
|Majenta Technical Account Management Review (TAM)|
|Majenta Hardware Technical Assistance|
|Autodesk Legacy Product Version Support|
|Majenta Helpdesk how to assistance|
|Remote One-to-One Training Sessions (see details)|
|Remote One-to-One Installation and Upgrade Assistance (see details)|
|10% Discount on Majenta Services Passport|
"We’ll be giving you guys 9 and 10’s"
"The Majenta team always goes the extra mile for us, especially when we need urgent advice or support. They understand the complex nature of our business too. That knowledge, combined with a progressive, ‘can do’ approach is particularly evident when helping us to realise the true potential of Autodesk Moldflow."
"Thanks for a really good course. Very informative and essential."