The Majenta Solutions Autodesk Helpdesk offers access to our technical consultants Monday to Friday 9am-5pm (excluding bank holidays) by telephone, email and our web-based Majenta Solutions Customer portal.
All Helpdesk queries are subject to a guaranteed Service Level Agreement (SLA) based on the assigned issue priority level.
At Majenta Solutions we recognise that support needs vary from customer to customer. That’s why we’ve created a comprehensive range of Helpdesk Support packages and pricing options.
There are two Subscription Plus packages that you can choose from, each offering you a level of service and support that’s right for your business.
As well as receiving the standard Autodesk Subscription Support features, you’ll have access to Majenta Solutions Autodesk software experts in a way that’s right for you and the support you need.
Whichever package you choose, you’ll beneﬁt from a host of value added features and dedicated support from the Majenta Solutions Helpdesk Support team.
"We’ll be giving you guys 9 and 10’s"
"The Majenta team always goes the extra mile for us, especially when we need urgent advice or support. They understand the complex nature of our business too. That knowledge, combined with a progressive, ‘can do’ approach is particularly evident when helping us to realise the true potential of Autodesk Moldflow."
"Majenta Solutions went to great lengths to help tailor a solution to our specific requirements."